2022 brought in a experience worth sharing.
In midst of new year revelry & travel plans, I lost my card holder which had following original documents (11 of them in total) :
1) Pan Card
2) Aadhar Card
3) Voter ID
4) Amex Credit Card
5) Citibank Credit cards (2)
6) Tata Card (1)
7) Driving License
8) Debit cards for three branks (3)
Quite a setback. Searched everywhere, car, office, home, bags, trousers, but no luck with it.
Imagine risking all your credentials in wrong hands or subject to misuse. Had to block it first and seek process of reissue of all my credentials .
Now the ordeal started of contacting each service provider with a distinct possibility of not having all card details handy.
Ordeal I said. However read on further.
First the easier part. It took 20 min to block my credit cards thanks to online access. Next I was fearing a longer time & red tapism for the government credentials blocked/reissued.
Stick along as story gets interesting.
I went online & in a span of 10 minute flat, I was able to give my mobile number/email address and had all the documents requested for reissue. Small payment of ₹ 50 each for Pan card reprint & Voter ID reprint and I was secured with original documents being reprinted and despatched to me.
I was planning to file a cautionary FIR ( First information Report) with the local police station today.
Contrary to what we believe that dealing with the government could be an ordeal or trouble, my experience was pleasant and very friendly. Reason I share this experience here is cause we must acknowledge the good things around us and express our gratitude. Few takeaways for me are as below :
1) Zero red tapism – direct access to address all queries online.
2) Ample security protocols, mobile, OTP, email log in, DOB all to ensure there is a safety net.
3) No wait in que at a call centre, flat 10 min for all three documents.
4) No personal interface (sometimes that could be tricky for older generation).
I believe this is a true experience of #digitalindia #india bracing up the digital challenges. Kudos to the team who put these things together.
Is that all to this story.
Wait.
After doing all this and having a good night sleep, I woke up to hear it from our maid help handing over the card holder to me saying it was left in my jacket which went for a dry clean.
So much for my reckless behaviour of not being careful of my original credentials and so much for the great support from the #indiangovernment to have made things so friendly and accessible.
#digital #experience #safety #digitalacceleration #governmentofindia #governance
I do hope you do not encounter a situation like this, however if you do, here are the links below :
A) Pan Card : https://www.onlineservices.nsdl.com/paam/ReprintEPan.html
B) Aadhar Card : https://myaadhaar.uidai.gov.in/retrieve-eid-uid
C) Voter Id : https://voterportal.eci.gov.in/dashboard
Happy weekend folks and take care.